We’re Here to Help
Have a question about our toys or need support? We’d love to hear from you. Your dog’s happiness is our priority.
Let’s Talk About Your Dog’s Play Needs
At Tuffy Dog Toys, we believe every dog deserves toys that stand up to serious play. Whether you’re looking for the perfect tug toy for training, a durable plush for aggressive chewers, or just want to learn more about our multi-layered construction, we’re here to help you find the right fit.
Our team knows dogs—and we know our toys inside and out. From product recommendations to care tips, we’re committed to making sure you and your pup get the most out of every Tuffy toy.
Reach out using any of the methods below. We typically respond within one business day, and we’re always happy to answer questions about durability, sizing, or which toy is best for your dog’s play style.
Get in Touch
Email Us
For product questions, order support, or general inquiries:
We aim to respond within one business day.
Our Location
2847 North Clark Street
Chicago, IL 60657
United States
Business Hours
Monday – Friday: 9:00 AM – 5:00 PM CST
Saturday – Sunday: Closed
Email inquiries are answered during business hours.
Send Us a Message
Fill out the form below and we’ll get back to you as soon as possible.
Frequently Asked Questions
What makes Tuffy toys so durable?
Our toys feature multiple layers of material sewn together with reinforced stitching. This construction holds up to aggressive chewing and tugging—making them ideal for power chewers and interactive play.
How do I choose the right Tuffy toy for my dog?
Consider your dog’s play style and size. Tug toys like the Ultimate Tug-O-War are great for interactive play, while plush designs like the Shark or Octopus work well for fetch and carry. Our product pages include size and durability ratings to help you decide.
Are Tuffy toys machine washable?
Yes! Most Tuffy toys can be machine washed on a gentle cycle and air-dried. Check the product label for specific care instructions to keep your toy looking and smelling fresh.
Can I return or exchange a Tuffy toy?
Return and exchange policies are handled by the retailer where you purchased the toy. If you bought through Amazon, their standard return policy applies. Contact us if you need help navigating a return.
Do you offer toys for small dogs or puppies?
Absolutely. We offer a range of sizes, including our “Jr” line designed for smaller breeds and puppies. Check the product dimensions on each listing to find the perfect fit for your dog.
Ready to Explore Our Collection?
Browse the full lineup of Tuffy Dog Toys and find the perfect match for your dog’s play style.
Shop Tuffy Collection